Golden Gait Trailers, LLC recognizes the importance of maintaining your privacy. We value our relationship with you and we appreciate the trust you show in providing information to us. Explaining how we collect, use and protect customer information is, therefore, of utmost importance to us. By visiting Golden Gait Trailers, LLC, you are accepting the practices described in this Privacy Notice.
The information that we collect from you helps us personalize and continually improve upon your Golden Gait Trailers, LLC shopping experience. You have the option not to provide certain information; however, withholding information may prevent you from being able to take full advantage of some of our web site features.
When you visit our site, we automatically receive and store any information you enter on our website. For example, you provide information when you search for a product; place an order through Golden Gait Trailers, LLC, provide information in your account; communicate with us by phone, e-mail; complete a questionnaire or any other way. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; financial information, such as credit card or bank account numbers, including Social Security and driver’s license numbers; transactional information based on your activities on the Site and content you generate or that relates to your account; shipping, billing and other information you provide to purchase or ship an item, community discussions, chats, dispute resolution, correspondence through the Site, and correspondence sent to us;
Whenever you interact with us, we collect and analyze some data about you, which may include the full Uniform Resource Locator (URL) click stream to, through and from our website, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. Your IP address is used for Golden Gait Trailers, LLC internal use only and helps us diagnose problems with our server and administer our web site. We also automatically track certain information about your activities on our web site. These may include: browser type and version, operating system and platform; statistics on page views, traffic to and from the Site, and ad data; standard web log information; and purchase history. We use this information to do internal research on your interests and to help us better understand and serve you. If you are a registered Golden Gait Trailers, LLC customer, we link this automatically-collected data to your personally identifiable information. We may collect and measure session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We might also receive information about you from other sources and add it to our account information. Examples of these include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information including paid listings. Supplemental information from third parties may also include credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers. For example, if the information you provide cannot be verified, we may ask you to send us additional information (such as your driver license, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions online to help verify your information.)
We also store certain types of information when you interact with us on our web site. For example, we use “cookies” and can obtain certain information from your web browser. By transferring these alphanumeric identifiers or “cookies” that your browser creates at our request in an approved and standardized place on your computer, Golden Gait Trailers, LLC assigns you a unique customer code and records information about your activity on our site. When you visit or return to our site, we read the cookie to identify you as one of our customers and help you recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you. The cookie does not retain your billing information, nor does it save any of your personally identifiable information in an explicit fashion.
Use of Information:
Any credit card or similar payment information you submit is used in billing for the specific transaction in which the information was submitted unless otherwise disclosed. Payment information is not stored for any time on our servers; they are passed securely to our credit card processing method for processing.
From time-to-time Golden Gait Trailers, LLC may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.
Golden Gait Trailers, LLC may use aggregate, non-personally identifying information for purposes that we deem necessary. For instance, we will use this non-identifying and aggregate information to better design our web site and to share with advertisers for marketing and promotional purposes. However, in these instances we do not disclose anything that could be used to identify you. We do not use or share the personally identifiable information provided to us online in ways unrelated to the ones described herein without providing you an opportunity to opt-out of such operations.
Compliance with Law and Fraud Protection:
We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
We use Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL works best when you are using the latest 128-bit encryption version of Microsoft Internet Explorer.
SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.
Golden Gait Trailers, LLC minimum requirement for transactions is the standard 40-bit or 56-bit encryption supported by the Internet Explorer browser. If you are not using this browser, please refer to your browser´s documentation for information on its security features.
We transmit the entire credit card number to the appropriate credit card company during order processing, but we reveal only the last four digits of your credit card numbers when confirming an order in compliance with Payment Card Industry Data Security Standard.
Credit Card Security
The Golden Gait Trailers, LLC Security Guarantee protects you while you shop at Golden Gait Trailers, LLC so you never have to worry about credit card safety. We guarantee that every transaction you make at Golden Gait Trailers, LLC will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Golden Gait Trailers, LLC. Our servers use Secure Sockets Layer (SSL), an encryption technology. This ensures that only Golden Gait Trailers, LLC can read your personal information. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate credit card company during order processing.
After you click on the “checkout” button, be sure that the website´s URL always begins with https://www.goldengait.com/ The “s” in “https://” at the beginning of the URL means you are logging into a secure page. If the URL does not begin with https, you are not on any Golden Gait Trailers, LLC page.
Golden Gait Trailers, LLC has also obtained a digital certificate. When you enter a secured portion of our site, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in a secure (encrypted) form to an Golden Gait Trailers, LLC Web server, not to an unknown or unauthorized server.
Ultimately, your personal information is protected by the password you created when you registered for an account at Golden Gait Trailers, LLC on the “Log-In / Quick Checkout” page. Please keep this password confidential. No representative of Golden Gait Trailers, LLC will ever ask you for your password. The confidentiality of your password is yours to protect.
We understand that buying trailer accessories and parts for your trailer can sometimes be frustrating and confusing. There are times your local parts store or dealer doesn´t have the information or range of product you are looking for. Our Trailer Parts Specialists have received in-depth product specific training and will help you find the best product for your trailer.
Toll-Free Calling for Golden Gait Trailers, LLC Customers
Every customer of Golden Gait Trailers, LLC has the unique privilege of accessing our toll-free number at 1-800-895-3276. Waiting on the other end are Golden Gait Trailers, LLC´s highly-trained Trailer Parts Specialists, ready with a wealth of information on every product we sell. Trailer Parts Specialists are here to solve your problems and answer questions.